Exchange Guests - RCI and Interval International

For questions regarding unit amenities or Check-In procedures, please contact the Shanty Creek Vacation Club Front Desk at 231-533-8123. RCI and Interval International Exchange Guests can also reach out via email by clicking below.

If you are a RCI or Interval International Exchange guest and have questions or concerns about modifying the size or location of your unit, adjusting arrival or departure dates, or the accessibility of your unit, please reach out directly to RCI or Interval International. 

You can contact them at: 

RCI Weeks Assistance: 800-338-7777, 

RCI Points Assistance: 877-968-7476, 

or visit www.rci.com. 

Interval International: 800-828-8200 

or visit www.intervalworld.com. 

A valid credit card is required on file for all RCI and Interval International Exchange guests. You’re welcome to provide this information at check-in, or for added convenience, you may submit it in advance by completing and returning the Guest Billing Information Form.

Please email the completed form to Gayle@ShantyCreekVacationClub.com. To ensure timely processing, we kindly ask that the form be received at least 72 hours prior to your arrival.  

If the form is not submitted in advance, we’ll be happy to collect the information at check-in. Guests planning to use after-hours check-in must return the form ahead of time to be eligible. If the form has not been received and after-hours arrangements have not been approved, check-in will take place the following day during regular Front Desk hours.  

Our team at Shanty Creek Vacation Club is always happy to help—please don’t hesitate to reach out with any questions as you prepare for your stay!