At Vacation Club, every owner is paired with a dedicated Account Manager-assigned based on the first letter of your last name - so you always have a friendly, familiar contact ready to assist with your questions, reservations, and ownership needs.
If your last name begins with A-H, your dedicated Account Manager is Alana Sowers.
She's here to assist you with anything you need-from reservations to general questions about your ownership. Alana looks forward to making your experience with Vacation Club as smooth and enjoyable as possible.
📞 Call Alana: 231-533-3151
📧 Email: Alana@ShantyCreekVacationClub.com
If your last name begins with I-P, your go-to Account Manager is Gayle Folker. Whether you have questions, need assistance with your ownership, or want help planning your next stay, Gayle is here to make the process easy and enjoyable.
📞 Call Gayle: 231-533-3167
📧 Email: Gayle@ShantyCreekVacationClub.com
If your last name begins with Q-Z, your dedicated Account Manager is Jane Curry. From ownership questions to planning your next visit, Jane is here to provide friendly, personalized support every step of the way.
📞 Call Jane: 231-533-3145
📧 Email: Jane@ShantyCreekVacationClub.com
If you'd like to make a payment on your account or have any questions about billing or association dues, feel free to reach out to our friendly Accounting team.
Tamara Lacy is happy to assist you!
📞 Call: 231-533-3160
📧 Email: Tamara@ShantyCreekVacationClub.com
She’s here to make things simple and stress-free!
Here to Help with Your Stay!
Vonda Manga, our Director of Lodging, is your go-to contact for anything related to accommodations, special requests, or ensuring your visit is as comfortable as possible.
📞 Phone: 231-533-3162
📧 Email: vmanga@vpnupnorth.com

📞 Office: 231-533-3153
📱 Cell: 843-452-7298
📧 Email: matt.payne@shantycreekvacationclub.com
Feel free to reach out—Matt’s always happy to assist!

📞 Office: 231-533-3147
📱 Cell: 843-324-7913
📧 Email: charlie.white@shantycreekvacationclub.com
Charlie is here to help--don't hesitate to reach out!
Please reach us at frontdesk@vpnupnorth.com if you cannot find an answer to your question.
The FAQs are here to help Vacation Club owners better understand and make the most of the Points Program. FAQs for exchange guests can be found on the Exchange Guests tab.
The Vacation Club Check-In Center is located at 5820 Shanty Creek Road, Bellaire, MI 49615.
An owner who would like to have use of a week before it begins must pay the maintenance dues on that week before it can be deposited. All weeks must be paid for before they can be used.
The value of a particular reservation is determined by the size of the unit, length of stay, and the time of year. A point value is then assigned based on the above criteria. When an owner lacks the points needed to make a particular reservation, they may purchase the additional points needed at $3.00 per point.
Points can be borrowed from the upcoming year provided maintenance dues have been paid on the week(s) the points are being borrowed from. Points can be borrowed 60 days in advance of the date you would like to arrive.
Provided all cancellation rules are followed, points can only be applied to the Anniversary Year within which the reservation applied. The points will not be returned to the Points Bank carried over to the following year.
If an owner decides to carry over points to use the following year, they must let their Account Manager know at the time that preferences are declared.
Once your week(s) have been deposited into the Points System, your points are good for a 12 month period which is called your Anniversary Year.
Points expire, if not used, at the end of your Anniversary Year.
If you have at least one point active in your account, you may purchase additional points within 60 days of the check-in date. If you have used all of your assigned weeks or points for the year, you can purchase extra time from the points bank within 30 days of your planned stay.
On your scheduled day of arrival, please plan to arrive at or about 4pm. Many units are being cleaned between 10am and 4pm on Fridays. Checking in at 4pm or after will allow housekeeping to ensure that your unit is properly cleaned and prepared for your arrival. If arriving earlier than 4pm, please remember keys can will not be given out prior to your unit being called in ready by housekeeping. Personal items may not be placed in a unit prior to checking in.
When checking out, please return your keys to the Front Desk and let them know you are departing. Please keep in mind; check-out is 10am. Housekeeping is requesting that all guests follow four simple steps when checking out: bag up all garbage, fill and start the dishwasher, place all dirty sheets and towels in the bathtub, and start the "self-clean" on the oven if dirty. In order to accommodate incoming guests, we cannot honor late check-out requests. Guests not honoring the 10am check-out will be charged a $300 late check-out fee.
The Waitlist has been established for owners who have been unable to make a reservation for the time, unit size, or location desired, and wishes to be "wait listed" in the event there is a suitable cancellation. You must have enough points in your account to cover the requested reservations. Owners will be notified by telephone as requested reservations become available. Please leave a daytime phone number where you can be reached. If an owner cannot be contacted, we will call the next person in line. There is a $5 charge once a reservation is confirmed from the Waitlist. This cost is not included in the Association Dues.
Additional housekeeping is available upon request. There is a charge for additional housekeeping. Payment is taken at the time the request is made.
As stated in the Vacation Club owner's manual (see Category A, Section 10), each owner is allowed two reservation transactions per week of ownership. Any reservation transaction over the allowed amount will be billed to the owner at the current rate of $15 per transaction. A reservation transaction is any lodging reservation in which one or more new reservations or changes in existing reservations are made in a single call. You are not limited to any specified number of new reservations or changes in a given transaction as long as all are handled in one call.
Members who choose to give their confirmed reservations to family members or friends may do so by paying a $15 non-refundable guest fee. Guest confirmations may not be used for any commercial purposes. One check-in packet will be allotted for each unit. Owners who request that additional maps and keys be left for guests will be charged $15 per additional check-in packet requested. Owners are always welcome to stop at the Check-In Center to pick up additional keys and maps at no charge.
Pets are not allowed in any Vacation Club timeshare unit with the exception of service animals. There will be a $650 cleaning fee assessed to your account for any evidence of a pet being in a unit and you will be asked to check out. No refunds will be offered. We would be happy to provide you with a list of local boarding facilities upon request.
If you are bringing a service animal with you on your stay, please contact us well in advance, as there is information we need to gather from you.
Each unit must be cleaned after a guest's departure. Depending on the size of the unit and the amenities, a housekeeping credit value is assigned to cover the cost of cleaning the unit. Housekeeping credits cost $2 each, and may be purchased when an owner is lacking the needed credits for a reservation.
Friday and Saturday nights must be booked together. Guests are welcome to occupy either Friday or Saturday, but will be charged for both.
Your Anniversary Year is unique to your package and starts with your first assigned week. If it is week 4, your Anniversary Year runs from week 4 of the current year to week 4 of the next year.
Each year the Vacation Club sends a letter asking owners what they would like to do with their upcoming assigned weeks. The letter should be filled out, signed, and returned to us by the date on the letter so that owners are assured that they will receive the exact preferences they want. Your points will be automatically deposited into the Points Bank 10 months before the start date of your assigned week if you have not informed the Vacation Club of your preferences for the week(s) you own.
Weeks that are in Platinum Time are the highest demand times used by members at this resort. Weeks 27 through 35, Week 52 and Week 53 are in Platinum Time. Reservations during Platinum Time may be made 10 months in advance; a 7-day stay is required. Reservations for less than 7 nights may be made 60 days or less in advance of stay.
Weeks that are in Gold time are the second highest in demand times used by members at this resort. Weeks 1 through 10, Week 24 through 26, Weeks 36, 37, and Week 51 are in Gold time. Reservations during Gold time may be made 10 months in advance; a 7-night stay is required. Reservations for less than 7 nights may be made 60 days or less in advance of stay.
Weeks that are in Silver time are the average demand time of the year at this resort. Weeks 16 through 23, 38 through 43, and Week 50 ae in Silver time. Reservations during Silver time may be made 10 months in advance; a 2-night minimum stay applies.
Weeks that are in Bronze time are the least demand time of the year at this resort. Weeks 11 through 15 and Weeks 44 through 49 are in Bronze time. Reservations during Bronze time may be made 10 months in advance; a 2-night minimum stay applies.
Reservations using points must be changed or cancelled at least 30 days prior to a confirmed check-in. There is one exception for last minute plans. If you are making reservations less than 30 days in advance of your confirmed check-in date, you have a 10-day grace period in which to cancel the reservation. If you cancel your reservation less than 30 days prior to check-in, your lodging points will not be restored to your account for that year. If you cancel prior to your first day or reserved occupancy, your housekeeping credits will be restored to your account.
You can deposit your assigned week(s) with RCI as early as 2 years ahead of its start date provided maintenance fees on the week(s) have been paid.
Weeks that you own and have chosen to occupy can be sent to RCI as late as 14 days prior to the start date provided maintenance dues on the week(s) have been paid.
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